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The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



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Jurisdiction we operate in
We are based and operate under the jurisdiction of Belize. There is no mandatory data retention law in Belize
Does NovaVPN store logs of customers online activity?
We do not log any of your activity that you do online. The only information we keep about our users is e-mail address (used for connecting to VPN, marketing and troubleshooting purposes) and the bill...
Devices and platforms we support
Computers (laptops and desktops) Windows 7, Windows 8, Windows 10, or later versions of Windows.   Mac OS X 10.12 (Sierra), or 10.13 (High Sierra) to use.       Mobile devices (smartphones and tablets...
Does NovaVPN support P2P connections?
Some of the NovaVPN servers allow traffic exchange within a P2P connection – they are all listed in Torrenting category.  In
What are the chances of DNS leaks?
Given that NovaVPN maintains its private DNS servers, the possibility of getting a DNS leak is very low. If you think you have just discovered a DNS leak, check the VPN connection and delete all the ...
What is a Kill Switch and how does it work?
Kill switch is a technique that helps you prevent unprotected access to the internet, where your traffic doesn't go through the VPN.   The PC version of the Kill Switch, found in our Win
What is Double VPN?
When connecting via double VPN the data sent passes two stages of encryption in different server nodes before getting to the Internet open space.   
How to stop WebRTC leaks?
Sometimes various browsers experience WebRTC Leaks which may cause the real IP address leak, even when using a VPN. H
How much connection speed is lost when using NovaVPN?
The bandwidth parameters depend on a number of important conditions, the leading one of which is the distance from the closest NovaVPN server. The average amount of lost traffic speed can be up to 30...
Which ports can be open when using NovaVPN?
NovaVPN servers’ ports are all open for outgoing connections, with exception of SMTP and Netbios. Mind that it is also possible to get connected via 465 and 587 ports instead of SMTP.
What is the capacity of multi-device connection per one NovaVPN account?
One NovaVPN account simultaneously supports up to 6 devices.
How is data privacy maintenance built in NovaVPN?
NovaVPN’s customer data remains safe thanks to 256-Bit encryption technology applied, which leads to exceptional privacy and security so much desired by today’s Internet users. The technology keeps pe...
What are the general refund terms?
There is an opportunity to receive your money back for an account in good standing within 30 days guarantee policy. Mind that we do not provide refunds to the customers who purchased NovaVPN services...
What encryption methods are used by NovaVPN service?
We apply several encryption methods for different protocols. 256-bit SSL method  is used for OpenVPN and L2TP/IPSec connections are encrypted according to the AES-256 with RSA-4096

 
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